What to do if your employee doesn’t come to work
How to handle absences, sick notes, and “no work, no pay” correctly.
🚫 Your employee didn’t show up, now what?
It happens. Sometimes a domestic worker doesn’t come to work , and you’re left unsure whether it’s sick leave, a family emergency, or something more serious.
AskMandla helps you track and classify every absence so you can:
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Stay fair
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Follow the law
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Adjust the payslip correctly
🔄 Step-by-step: What to do when an employee is absent
1. Ask what happened
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Did the employee contact you?
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Was it a family emergency, illness, or something else?
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When do they plan to return?
You need to log this via WhatsApp with AskMandla.
2. Classify the absence
We’ll help you tag the day as one of the following:
| Type of Absence | Is it paid? | Notes |
|---|---|---|
| ✅ Sick Leave | Yes (if balance remains) | Sick note may be required |
| ✅ Annual Leave | Yes (if available) | Must be approved |
| ✅ Family Responsibility Leave | Yes (3–5 days/year) | For family illness or death |
| ❌ Unpaid Leave | No | Time off requested but unpaid |
| ❌ Unauthorised Absence | No | No communication or approval |
📌 These tags automatically update the leave tracker and payslip.
3. Request supporting documents
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If sick leave is claimed: ask for a sick note
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If family responsibility is claimed: ask for proof (optional but recommended)
📸 You or your employee can upload a photo via WhatsApp to AskMandla.
🛑 What if there’s no contact at all?
If your employee:
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Hasn’t arrived
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Didn’t message or call
- You have tried to call and there has been no answer
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Has been absent for 5 consecutive working days
👉 It may be considered desertion.
AskMandla can:
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Issue a desertion warning
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Help you send a notice to return
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Guide you through legal termination if needed
💸 How does this affect the payslip?
The payslip will clearly show:
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Paid sick leave or annual leave (if used)
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Unpaid days deducted from salary
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Remaining leave balances
This helps avoid confusion or disputes.
🧠 Summary: Your responsibilities
As an employer, you must:
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Track attendance via WhatsApp to AskMandla
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Communicate with your employee
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Apply “no work, no pay” fairly
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Keep records of repeated absences
AskMandla automates this process to keep things professional and legal.