Ask Mandla — PAIA & POPIA Compliance
Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 ("PAIA") and Condition 8 of the Protection of Personal Information Act, 4 of 2013 ("POPIA").
1. Company Details
Company Name: Ask Mandla Pty Ltd
Registration Number: 2025/389046/07
Business Address: 32 Speciosa Street, Paradyskloof, Stellenbosch, 7600
Information Officer: Janine Kane-Berman
Contact Email: info@askmandla.com
Website: www.askmandla.com
2. Purpose of this Manual
This manual serves to:
- Describe the records Ask Mandla holds;
- Guide individuals in exercising their rights under PAIA and POPIA;
- Outline the procedure for requesting access to records or submitting a data subject access request (DSAR);
- Describe our compliance mechanisms and obligations for data protection.
3. Categories of Data Subjects
Ask Mandla processes personal information from the following categories:
- Clients (employers)
- Employees (domestic workers and others onboarded by clients)
- Suppliers and service providers
- Prospective users or customers
- Internal staff
4. Purpose of Processing Personal Information
We process personal information to:
- Facilitate employment contract generation
- Provide compliance and payroll services
- Enable UIF registration and record-keeping
- Offer financial inclusion tools (e.g., payslips, earnings tracking, leave)
- Manage client support and service delivery
- Comply with applicable tax, employment, and financial legislation
5. Information Automatically Available
The following records are available without a formal PAIA request:
- Company registration documents (via CIPC)
- Employment contract templates
- Privacy policy and terms of use (via website)
6. Requesting Access to Records (PAIA)
To request access to a record, submit a written request using PAIA Form 2 to the Information Officer via:
- Email: info@askmandla.com
- Postal Address: 32 Speciosa Street, Paradyskloof, Stellenbosch, 7600
Access will be provided subject to the grounds of refusal under PAIA and payment of any applicable prescribed fees.
7. Data Subject Rights (POPIA)
As a data subject, you have the right to:
- Confirm whether we hold your personal information
- Request access to your personal data (DSAR Form 3)
- Request correction or deletion of inaccurate or outdated data (DSAR Form 2)
- Object to processing (DSAR Form 1)
- Lodge a complaint with the Information Regulator (www.inforegulator.org.za)
DSARs must be submitted with proof of identity to our Information Officer.
8. Data Sharing and Third Parties
Ask Mandla may share information with trusted processors such as:
- Payroll platforms (e.g., SimplePay)
- Payment processors (e.g., Payfast, Peach Payments)
- Document signing platforms (e.g., BoldSign)
All service providers are contractually obligated to maintain data security and confidentiality.
9. Cross-border Transfers
Data may be transferred to secure servers in the EU or other jurisdictions offering adequate protection. Transfers are subject to appropriate safeguards as required by POPIA.
10. Security Measures
We implement:
- Secure encrypted storage (incl. document vaulting)
- Access controls and role-based permissions
- WhatsApp Business security protocols
- Regular audits and data minimisation
11. Remedies and Complaints
If your request is denied, you may:
- Appeal to the Information Regulator
- Initiate legal action through the courts
12. Availability of this Manual
This manual is available electronically on www.askmandla.com or by request to the Information Officer.
Ask Mandla Pty Ltd is committed to transparency and the lawful processing of personal information in compliance with South African law.