How to explain AskMandla to your domestic worker
Reassure your employee and build trust, here’s how to introduce the service and what it means for them.
🤝 Start with the basics
Your employee may not have heard of AskMandla before, and that’s okay.
Here’s an easy way to explain it:
“AskMandla is a tool that helps me be a better employer. It makes sure you get your payslip, your UIF is submitted properly, and everything is fair and legal. We both get help from them using WhatsApp.”
💬 What your employee might be thinking (and how to respond)
| Question | What You Can Say |
|---|---|
| “Is this an agency?” | “No, you still work directly for me. AskMandla just helps with the admin.” |
| “Will they be my boss now?” | “No. I'm still your employer, AskMandla just helps us both keep everything in order.” |
| “Will they take money from my salary?” | “No. Your salary stays the same. AskMandla only helps me pay you properly.” |
| “Why do I need a payslip?” | “It helps you show proof of income when applying for credit, SASSA, or UIF.” |
| “Is it safe?” | “Yes. It uses WhatsApp and your info is private. Only you and I can see your payslips.” |
📲 How it works for the employee
With AskMandla, your employee can:
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Receive a monthly payslip on WhatsApp
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View contract details anytime
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Get messages about leave taken, warnings, and more
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Access their full history of pay and UIF
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Ask questions like “How many leave days do I have?”
🟢 They don’t need to download anything.
🟢 They don’t need airtime to receive messages.
🟢 They can stop messages at any time (but they usually won’t want to).
✨ Benefits for your worker
| Feature | Why it Matters |
|---|---|
| 📄 Payslips | Helps with loans, credit, and UIF |
| 🏥 UIF Filing | Protects them if they get sick or lose their job |
| 📆 Leave Tracking | Makes sure leave is recorded fairly |
| 🧾 Recordkeeping | Gives them a clear history of employment |
| 💬 WhatsApp Support | They can ask for help directly (in their language) |
🧠 Pro tip: introduce AskMandla together
When you set up the employee’s profile or sign the contract, say something like:
“We’re going to get everything set up through AskMandla now. It helps both of us, I’ll send them your name and number, and they’ll guide you from there.”
This helps avoid fear or confusion, especially if your employee is not familiar with apps or official systems.
🛑 Don’t worry if they’re unsure at first
Some employees may be nervous about change. That’s completely normal.
Over time, most employees come to appreciate the clarity and protection AskMandla offers, especially when they see:
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Their name on a payslip
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UIF being filed
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Their leave being tracked fairly