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Can I pause or cancel my AskMandla service?

Yes, and here’s what happens when you do.

✅ You’re always in control

You can pause or cancel your AskMandla subscription at any time. There are no contracts, penalties, or hidden fees.

But before you go, here’s what you need to know about what happens next, especially for your employee’s salary, UIF, and payslips.

🛑 What happens when you cancel

Once you cancel or stop payment:

  • Your employee will no longer receive a payslip

  • UIF will no longer be filed on your behalf

  • Leave and warnings will no longer be tracked

  • AskMandla will not process the salary payment at month-end

  • Your WhatsApp access to documents and reminders will be limited

🧾 We’ll send you a final payslip for the current month (if it was already paid for).

🔒 Do I lose all my records?

No. We keep your records securely stored, including contracts, payslips, and leave history.

You can:

  • Request access to past documents at any time

  • Reactivate your account later and continue where you left off

Your employee’s information will also be stored in case they work for you again or move to another employer on AskMandla.

🕒 Can I pause instead of cancelling?

Yes! You can message us via WhatsApp and say:

“Pause my subscription”

This is useful if:

  • Your employee is away for more than a month

  • You’re going on holiday

  • You’re between workers but don’t want to lose your setup

During a pause:

  • We don’t generate payslips

  • You don’t get billed

  • All your data stays in place

🔄 How do I restart later?

Just message us again:

“Restart my subscription”

We’ll pick up where we left off, with the same employee profile, leave balances, UIF details, and contract.

⚠️ Things to keep in mind

  • You are still legally responsible for UIF and record-keeping, even if AskMandla isn’t managing it for you

  • Your employee may no longer have proof of income or employment

  • If UIF is not submitted during your pause/cancellation, your employee’s claim history may be affected

📬 How to cancel or pause

Send us a message on WhatsApp:

  • “Pause my subscription”

  • “Cancel my service”

We’ll confirm and stop billing from the next month.

🧠 Thinking of cancelling because something’s not working?

We’d love the chance to fix it. Just send us a message on WhatsApp, and we’ll respond quickly.