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How to get a bank confirmation letter to prove account ownership

If you're receiving a salary through AskMandla, or you need to update your bank account details, you'll need to provide a valid bank confirmation letter. This is how we confirm that the bank account belongs to you, and that your salary is going to the correct place.

✅ What is a bank confirmation letter?

It’s a one-page official letter from your bank that shows:

  • Your full name

  • Your account number

  • The bank name and branch code

  • That the account is active and valid

It must be:

  • In PDF format (no screenshots)

  • No older than 3 months

  • Downloaded or emailed from your banking app or printed in-branch

📌 We cannot accept screenshots or photos of bank cards.

📅 When you need to send it

  • When you're setting up your salary with AskMandla

  • If your bank account has changed

  • If your employer asks you to confirm your banking details

📲 How to get one from your banking app

💳 Capitec

  1. Open the Capitec app

  2. Tap Save → Bank confirmation letter

  3. Email or download the PDF

💳 FNB

  1. Log into the FNB app

  2. Tap Accounts → Choose your account

  3. Tap Account options → Bank Letter

💳 Absa

  1. Log into the Absa app

  2. Select your account

  3. Tap More or Account options

  4. Select Proof of Account

💳 Standard Bank

  1. Log into the Standard Bank app

  2. Tap Accounts → Pick your account

  3. Tap Details → Download Bank Confirmation Letter

💳 Nedbank

  1. Open the Nedbank Money app

  2. Tap your account

  3. Tap More → Bank Confirmation Letter

📥 What to do next

  • Send the PDF to AskMandla on WhatsApp

  • We’ll use it to update or verify your account details

🧭 Need help?

Message “bank letter help” on WhatsApp, and we’ll guide you step-by-step.