Skip to content
English - United Kingdom
Sign in
Contact us
  • There are no suggestions because the search field is empty.

📱 Lost Phone Policy (Employer Guide)

How AskMandla protects confidential information if an employee loses their phone

AskMandla communicates primarily via WhatsApp. Because this may include confidential payroll and employment information, we follow a strict verification process when an employee loses or replaces their phone.

This policy protects:

  • Your employee’s personal information

  • Your payroll and banking data

  • Your employment records

  • Your legal compliance under POPIA

🔐 Why This Matters

If an employee loses access to their phone, there is a risk that:

  • Payslips could be accessed by someone else

  • Banking details could be exposed

  • Identity information could be misused

  • Employment records could be shared without permission

For this reason, AskMandla will not automatically transfer access or resend documents to a new number.

🧍 What Happens If Your Employee Loses Their Phone?

If your employee informs you that they:

  • Lost their phone

  • Had it stolen

  • Changed their number

  • Upgraded to a new device

AskMandla will initiate a verification process before releasing any confidential information.

✅ The Verification Process

Step 1: Employee Notification

The employee must contact AskMandla from the new number and provide:

  • Full name

  • ID number

  • Employer name

  • Previous phone number

Step 2: Identity Verification

AskMandla may request:

  • A copy of the employee’s ID

  • A verification selfie or short video

  • Security questions

Step 3: Employer Confirmation (Critical Step)

Before we release any sensitive information, we will contact you to:

  • Confirm the employee has genuinely lost or changed their phone

  • Confirm the new number belongs to them

  • Approve restoration of access

No confidential information will be sent without your confirmation.

Step 4: Profile Update

Once verification is complete:

  • The employee’s number is updated

  • Access is restored

  • Documents may be resent where necessary

🛑 What AskMandla Will Not Do

To protect you and your employee, we will not:

  • Transfer profiles without verification

  • Send payslips to unverified numbers

  • Share banking details without employer approval

  • Accept verbal confirmation without written verification

Security overrides convenience.

🛡️ Your Responsibilities as an Employer

If contacted:

  • Respond promptly to verification requests

  • Confirm or decline release of information

  • Notify us if the employee is no longer employed

If employment has ended, we will not restore access without your instruction.

⚖️ Legal & Data Protection Compliance

This process aligns with:

  • The Protection of Personal Information Act (POPIA)

  • Responsible payroll administration practices

  • Basic data security standards

Failure to protect personal information can expose both employer and employee to fraud risk. This policy prevents that.

📌 Important Notes

  • Lost phone verification may take 24–48 hours

  • Urgent payroll requests will still require verification

  • Banking detail changes will require a new bank confirmation letter

💬 Need Assistance?

If you are unsure how to respond to a verification request, message:

“Lost phone employer help” on WhatsApp.

We’ll guide you through it.